Advanced Skin & Body Care Day Spa & Hair Studio - Day Spa Etiquette
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DAY SPA ETIQUETTE
Advanced Skin & Body Care is dedicated to outstanding customer service. We strive to be the best. Here are a few ways you can help us make sure you have a great experience at our spa.
 
PLEASE TURN OFF ALL CELL PHONES & FINISH ANY PHONE CALL BEFORE ENTERING THE SPA
  • We strive to maintain a quiet atmosphere for all of our clients.
  • Please check in 15 minutes prior to the start of any appointment. If you are late we may have to shorten or reschedule your service.
  • Please speak softly in all areas of the spa to help us maintain a quiet atmosphere.
  • If you prefer a male or female therapist please request so when making your appointment.
  • The spa is a smoke-free environment.
  • We are not responsible for lost or stolen items.
  • Due to the high cost of Credit Card fees we kindly suggest paying any gratuities with cash or check. We also recommend paying by check or cash. We appreciate your consideration in this matter.
  • There will be a fee for any credit card or debit card purchases. Please use check or cash to avoid this fee. 
 
APPOINTMENTS & CANCELLATIONS
  • A major credit card will be required when booking over 2 hours worth of appointments.
  • 48 hours advanced notice is needed to cancel an appointment or a $25.00 fee will be charged for each hour booked.
  • No Shows appointments will be charged full service amount.
  • A MISSED APPOINTMENT HURTS 3 PEOPLE;
            -you, me, and the person wanting the time set aside for you. 
 
GIFT CERTIFICATES
  • There is a one year expiration date.
  • We keep a record of all certificates in case it is lost or stolen.
  • Gift certificates can be used to purchase retail products.
  • Gift certificates are NOT redeemable for cash. No cash back will be given if there is a balance. Balances may be used for future services or product.
  • Gift Certificate balances cannot be used for tipping unless specified when purchased.
  • Gift Certificates with services that are discounted/specials are valid for the special price for 6 months.         The remaining balance may be used towards a service and are required to pay the difference.
RETAIL SALES
  • An un-opened product may be exchanged for a product of equal value within 48 hours.
  • ALL PURCHASES ARE FINAL NO CASH REFUNDS
 
TIPPING IS APPROPRIATE FOR ANY SPA SERVICE
(A general guideline is between 17% & 20 %)
 
Due to the high cost of credit card fees we can no longer except tips on a credit card. Please remember to have cash or a check.
Thank you for your consideration in this matter.
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